Policies

We appreciate our customers and suppliers, and we do everything we can to earn your continued bus­i­ness. Sensible Policies, Terms and Conditions are important to every bus­i­ness relationship, and are critical to solutions to problems which may arise in the course of our doing business together.

Purchase of products on this website implies that you have read and ac­cep­ted our policies, and we urge you to ask us about any concerns you have as a potential customer before placing an order with us.

Terms and Conditions of Sale

1.  Definitions.  (a) Buyer: One who purchases goods or materials from Seller; (b) Seller: Samantha W. Bryant dba Aztec Signs at 1709 Sugar Grove Avenue, Dallas Center, Iowa, and on two websites, http://aztec-signs.biz and http://signlettersupply.com; (c) Manufacturer: One who fabricates the products sold by Seller.

2.  Notice to Buyer.  Seller and Manufacturer disclaim any warranty of merchantability or of fitness for a particular purpose and Manufacturer's/Seller's only obligation shall be to replace such quantity of a product proved to be defective. Neither Seller nor Manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, Buyer shall determine the suitability of the product for his or her intended use; Buyer assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered except by an agreement signed by officers of Seller and Manufacturer.

3.  Seller's Acceptance.  Minimum order is $35.00 per cart. All orders are subject to Seller's review and acceptance, and Seller may reject an order for any reason. In the event Seller does not accept an order, Seller will promptly notify Buyer and void/refund Buyer's credit card payment, or mail Buyer's refund if a mail order transaction.

4.  Prices.   Prices are in U.S. dollars. All prices for products are subject to change or withdrawal without notice.

5.  Taxes.  Prices do not include any applicable sales, use, excise or similar taxes. The amount of any such tax which Seller may be required to collect will be added to Buyer's order unless Buyer has furnished the Seller with an appropriate tax exemption certificate acceptable to the relevant taxing authority.

6.  Shipping/Handling Charge.  Unless otherwise stated in the product description, prices do not include shipping and handling charges. Seller reserves the right to select the method of shipment for online sales, and will add the shipping/handling charge to the Buyer's order during the checkout process.

7.  Payment.   All orders are payable in US currency.

• All Internet orders are payable at the time of order, online by credit card, or by mail order with check or money order.
• On credit card orders for stock products such as Pronto Marquis letters, Tabbee letters, etc, credit card purchases are "pre-authorized" at time of order, but the card is not charged until the order are shipped. On orders for custom products, the card is charged when the order is received.
• All local shop orders are payable by cash or check when picked up or delivered; some orders may require a deposit or prepayment, depending on the nature of the order and Buyer's status as new or returning customer.
• Buyers whose check payments are returned for insufficient funds will be charged a $25.00 NSF fee and will have ten days to settle the account to avoid Seller's pursuit of legal remedies.

8.  Returns and Refunds.  Except for defective products or products shipped in error, all sales are final once shipped, and no returns or refunds are available. A Buyer who receives products not ordered or defective products should immediately contact Seller at 877-942-9832 to arrange return/replacement of same. Buyer must keep the products to be replaced/returned in unused condition and with original cartons and packing pending resolution with Seller.

• Defective Product  Any product which does not operate mechanically as advertised, any product lacking in quality due to poor workmanship, any product with custom lettering or imprinting which is due to error by Seller/Manufacturer.
• Product Shipped in Error  Any product shipped which is not the model, size, color, etc., that the Buyer ordered.

9.  Damaged Shipments.  Upon receipt of shipment, Seller should inspect same for damage, and in the event of damage, follow this three-step procedure:

1. Have the carrier note the nature and extent of damage on the both the carrier's copy and delivery copy of the bill of lading.
2. Keep the damaged materials in the original shipping container, together with all packing components.
3. Contact Seller right away at (877)942-9832, to expedite a claim and replacement product(s).

10.  Partial Inapplicability.  Should any term or condition herein, or any portion thereof, be invalid or inapplicable, the balance of such terms or conditions shall govern.

Privacy Policy

For invoicing and accounting purposes, we do receive your contact, billing, and shipment information, but we use that information only in our conduct of bus­i­ness with you, and it is not stored on our server. We will not reveal this data to anyone. We never sell or oth­er­wise share lists of our customers to third parties, and we do not email un­so­li­ci­ted information to our customers.